Shipping & Return Policy
NAUGHTY GIRL ESSENTIALS LINGERIE INC, makes every effort to have everything listed on our website in stock at the time of your order, but there are times they are not available to ship immediately. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering. If the product you have selected is in stock it will ship within the next 2 business days via the speed you selected. NOTE: (Free Shipping over $79 is always by regular express post and will take 7 to 14 business days. Otherwise the cost of shipping posted is the cost of what CANADA POST, UPS, FEDEX, and DHL charges NAUGHTY GIRL ESSENTIALS LINGERIE and depends on the selected shipping speed and weight/size of the items. Corsets & Corset dresses may be in stock at the time of your order, but many of our corsets take 4 weeks to be manufactured. If you need the corset immediately, please email us through the contact us page one of our Sales Associates will reach out to you, to choose the style, color, and size of an in stock corset that can be immediately shipped. NGELINGERIE accepts no merchandise returns or exchanges AFTER 7 DAYS from the date of receipt of the package. Eligible items requesting to be returned must be in there original unworn conditions & packaging. The customer must obtain a RMA number (Return Merchandize Number) via email before the merchandise is mailed back to NGELINGERIE. The following items MAY NOT be returned:
- Due to health regulations, we cannot accept returns on costumes, thongs, underwear, novelty items, as well as worn merchandise for your safety.
- Stockings, body stockings, eye lashes, pasties, pantyhose, wigs
- Items that have been warn, laundered, tags removed, smell like cigarette smoke/body order/perfume, stained, not returned in the original packaging including hanger when applicable.
- Footwear/Shoes may only be returned for a different size of the same style. Original box must be included with return.
- Sale or Clearance items All Sales are Final. Please note returned merchandise is subject to a 15% restocking fee. Shipping charges will not be refunded. If the customeS order was shipped using our FREE SHIPPING special, an additional $10 fee would apply. This is to cover NGELINGERIE's cost of shipping the original package. In addition, NAUGHTY GIRL ESSENTIALS LINGERIE is not responsible for shipping cost incurred to return the merchandise.NAUGHTY GIRL ESSENTIALS LINGERIE quality guarantee: Never pay for cheap quality at NAUGHTY GIRL ESSENTIALS LINGERIE . If within 20 Days of your purchase you find a lower price for ab better quality product on any Canadian E-commerce site; we will then issue you a refund for the price difference and give you a discount on a future purchase. Please note that to do a price comparison; one must include competitor product price and product plus shipping and handling charges against naughtygirlessentials.com product price. Our Low Price Guarantee does not apply on discounts, rebates, coupons, close outs, bulk or bundle sales by a competitor. For more information please e-mail us.Note: Please remember to wear a liner when trying on an outfit that has a panty bottom. All return items will be given a 85% refund (15% restocking fee). Shipping charges will not be refunded.Please contact us if you have any further questions or comments by e-mailing us at sales@naughtygirlessentials.com
